Book a consultation
Sit down with a diamond specialist to compare shapes, try on rings and talk through your budget. Tell us a little about what you’re looking for and we’ll get back to you to confirm a time.
Time to look properly
Compare stones side by side, see how different settings sit on the hand and ask every question. There is no pressure and no obligation.
- Allow
- Around one hour
- Available
- In person or by video
Frequently asked questions
Are your diamonds laboratory-grown?
Yes. Every Nellys Diamonds stone is laboratory-grown: the same carbon crystal as a diamond from the ground, with the same hardness, fire and sparkle, formed in weeks rather than over millions of years. In a consultation you can see and compare stones side by side.
Is there a charge for a consultation?
No. Consultations are free and there’s no obligation to buy.
How long does an appointment take?
Allow around an hour. That gives you time to see different diamond shapes and settings without feeling rushed.
Where do in-person consultations take place?
In-person consultations are by arrangement. Tell us roughly where suits you when you book, and we’ll confirm the place when we confirm your time.
Can I have a consultation by video?
Yes. We’ll show you pieces and loose diamonds on camera and send photos and videos afterwards.
How does delivery work?
UK orders are sent tracked, signed for and fully insured, always free. Engagement rings and custom pieces are made for you and take 4 to 6 weeks.
How do I look after my jewellery?
Store each item separately in its Nellys Diamonds pouch or box. Remove jewellery before swimming, exercise or applying lotions, and clean gently with warm soapy water and a soft brush.
What if it isn’t quite right?
Get in touch within 30 days of delivery and we’ll arrange a return or exchange. Bespoke jewellery is made especially for you, so we’ll talk you through the options.